Command Performance Language Institute Innovative materials for language learners and language teachers, specializing in: • •TPR • •TPR Storytelling • •Visually-Oriented Teacher Resources
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Ordering Policy

We make our best effort to work with, advise and keep you informed about your order or interest in a product.
Payment Types

You may pay by check, money order, credit card (Visa, Master Card, Discover and American Express) or PayPal.

The funds need to be in US Dollars. We can not accept foreign denominations.

If paying by PayPal, there is an additional fee. This fee is what PayPal charges us for using its service. See PayPal for an explanation of their charge. As of May 2014, they charge 2.9% + $0.30 for domestic transactions and 3.9% + $0.30 for international transactions.

Payment Mailing Address

Please send your payment, payable to Command Performance Language Institute, to the address below. Please include your invoice # with your payment.


Command Performance Language Institute
Accounts Receivable
28 Hopkins Court
Berkeley, CA 94706
USA

Product Availability and Limitations

We do our best to give you correct information about the availability of an item whether you are ordering or just checking availability. If an item's availability changes from what we previously advised you, unless you have placed an order that includes this item, we may not be able to advise you of this change and therefore are not liable for any loss or damages resulting from such change.

In the event we cannot supply a product you ordered, CPLI will make several attempts to contact you and get your decision on what action to take. Possible actions could include but are not limited to:

  • Cancel the entire order and refund any payment received for that order.
  • Remove the affected item while processing the remainder of your order and refund any payment received for that removed item.
  • Put the out of stock item on back-order while shipping the remainder of your order. Then, ship the back-ordered item when it becomes available.
  • Put the out of stock item on back-order and hold shipping of the remainder of your order until the back-ordered item becomes available.

Back Orders

If an item goes on back order and we have not been able to reach you after several attempts, we may, at our discretion, ship you the part of your order that is in stock. Once the back-ordered item becomes available we will ship that to you.