Our return policy is very generous. In summary, we don't have a time limit or require a reason explaining why you're returning your item. We will make our best effort to work with you in resolving any issue regarding our products. We do have a few requirements for any return.
In the rare event that you receive a damaged or defective product, please immediately call us at 510-524-1191 or send us a message via the Contact Us form on this website. Explain what the damage or defect is and include the invoice number. We will tell you what to do next and we will replace the item.
We believe you will benefit from the products you purchase from us. However, sometimes a product may not be what you expected it to be. In that unlikely event, please review the following terms related to returning a product.
The following products are not eligible for refund, credit or exchange:
- electronic files such as PDF files
- opened software
- merchandise that is not in sale-able condition for any reason
If you return any of our products and for any reason have made a copy or facsimile of it in whole or in part, you may not transmit, give to someone else, retain or otherwise use any copy or facsimile in whole or in part of that product in any format. It’s not legal... and it’s not nice.
If an item was damaged while being shipped to you, we will exchange it. Just call or email us immediately about the item and we will let you know the next steps.
We do not require prior authorization (such as an RMA) from us for you to return an item.
Pack it well. Loose books get damaged in shipping and we will not accept any item that is not in saleable condition unless you have informed us immediately that it was damaged or defective when you received it.
Include in your package a paper with your name and contact information, the original invoice number for the item(s) being returned and a note stating how you would like your return handled. We can either offer you a refund check if your payment has cleared or credit your account to be used on a future purchase. Credits are not transferable to another account.
Additionally, we suggest that you insure it and/or obtain a tracking number for your package. We are not responsible for returns we don't receive.
If your return contains multiple items, and some are damaged, we will process any undamaged item(s) and notify you about the damaged item(s). If you would like to receive the damaged item(s) back, we can ship them to you at your expense.
We will not accept CODs or any delivery with postage due.
Command Performance Language Institute
28 Hopkins Court
Berkeley, CA 94706
Unlike most retailers, as long as the returned item is a current version and can be resold as new, our return policy has no time limit. Before returning an item, if you have any doubt whether the item is the current version, please contact us to find out.
We do not charge a restocking fee. I don't know of another company that gives you such great perks.
If you would like your order shipped to an address not in the USA, please contact us by phone, fax or email to place your order. Online orders are currently only available to USA destinations.